Refund & Return Policy

1. Introduction

We want you to be satisfied with your purchase. This Refund & Return Policy explains how to return items, when refunds apply, and what to expect. For shipping-related issues, see our Shipping Policy. For general terms, see our Terms of Service.

2. Return Eligibility

Items may be returned within 30 days of delivery if they are unused, in original condition, and in original packaging with tags attached. We need items in resellable condition so we can offer them to another customer.

Certain items may not be eligible for return, including personalized items, hygiene-sensitive products (e.g., certain accessories), and items marked as final sale. This will be indicated on the product page or at checkout.

3. How to Initiate a Return

Contact us through our website or the contact options (WhatsApp, Telegram, email, phone). Include your order number and reason for return. We'll provide return instructions and, if applicable, a return label or authorization.

Pack the item securely in its original packaging if possible. Include any tags and documentation. Ship the return to the address we provide. We recommend using a trackable shipping method—we're not responsible for returns lost in transit if you don't have proof of shipment.

4. Refund Process

Once we receive and inspect your return, we'll process your refund within 5–10 business days. Refunds will be credited to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

5. Exchanges

If you need a different size or item, please initiate a return and place a new order. We can assist you in ensuring the replacement item is available before you return the original. This helps avoid disappointment if the size or style you want is out of stock.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost to you. You won't need to pay return shipping for damaged or defective items—we'll provide a prepaid label or reimburse your shipping cost.

For quality issues, the FTC provides guidance on consumer rights. We aim to exceed those standards.

7. Non-Refundable Items

Sale items, gift cards, and certain products may be non-refundable. This will be indicated at the time of purchase or on the product page. If you're unsure, contact us before ordering.

8. Return Timeline

Returns must be initiated within 30 days of delivery. We need to receive the returned item within a reasonable time after you initiate the return—typically within 14 days. If you're running late, contact us and we may be able to accommodate.

9. Frequently Asked Questions

How long do refunds take?

We process refunds within 5–10 business days of receiving your return. Your bank may take another 5–10 days to post it.

Can I return sale items?

Some sale items may be final sale. Check the product page or contact us.

Who pays for return shipping?

For standard returns, the customer typically pays. For damaged or defective items, we cover it.

What if I received the wrong item?

Contact us right away. We'll send the correct item and arrange return of the wrong one at our expense.

Can I get a refund instead of an exchange?

Yes. Initiate a return and we'll refund to your original payment method.

10. Contact

For return or refund questions, contact us:

Nextshopper IT Solutions LLC

7901 4th St N Ste 300
St. Petersburg, FL 33702

Reach us through the options on our homepage—WhatsApp, Telegram, email, or phone.