Effective date: 19 September 2026
Last updated: 19 September 2026
Document version: 3.0

Operator: Next Shopper IT Solutions LLC (“NextShopper”, “Company”, “we”, “us”, or “our”)
Trading as: NextShopper · https://nextshopper.com.bd
Registered office: 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, United States
Customer contact: [email protected]

These policies form part of the binding contract between you and NextShopper when you create an account, place an order, pay an invoice, or use our Services. Browse all legal documents at /legal.

Refund Policy

This Refund Policy explains when and how NextShopper issues refunds for domains, hosting, email, SSL, and related Services. It forms part of the Terms of Service. Leading domain and hosting providers (and Bangladesh digital-commerce rules) treat domain registry submissions differently from cancellable hosting terms; this Policy follows that industry structure.

1. General rules (apply to all refunds)

1.1 You must cancel or stop the relevant Service (or confirm you want it terminated) before a refund is completed, except where we cancel for non-fulfilment.

1.2 The same Service purchase is eligible for at most one refund under a money-back guarantee window.

1.3 Refunds are issued for eligible line items only. Non-refundable components (especially domain fees after submission) are deducted.

1.4 Unless mandatory law requires otherwise, processing or gateway fees that are not recovered from the processor may be deducted from the refund amount.

1.5 Refunds are returned to the original payment method when the gateway supports it (card via Stripe, PayPal, bKash, or bank account). Account credit may be used if you request it or if the original method cannot receive a refund.

1.6 We are not responsible for additional fees your bank, card issuer, or wallet charges in connection with a refund.

1.7 AUP, fraud, or legal terminations void refund eligibility for the affected Service.

1.8 To request a refund, email [email protected] with subject “Refund Request” or open a portal ticket. Include: Account email, invoice/transaction number, Service name/domain, purchase date, and reason. Acknowledge that you have read this Policy. Failure to respond to our information requests may close the request.

1.9 We aim to acknowledge refund/complaint requests and provide a substantive update within seventy-two (72) hours (Complaints Policy).

2. Domains — generally non-refundable after submission

2.1 After we submit a registration, renewal, transfer, or restore command to the registry/registrar, domain fees are non-refundable, because unique names are provisioned and upstream costs are incurred. This matches standard industry practice for domain resellers and registrars.

2.2 Before submission, if we cancel because we cannot fulfil (registry reject, clear pricing error, sanctions block), we refund amounts actually received for that domain line.

2.3 Change of mind, spelling mistakes, wrong TLD selection, or failure to configure DNS/nameservers after a successful create are not refund grounds.

2.4 Outbound transfers do not create a pro-rata refund of remaining registration time.

2.5 Premium domain pricing differences discovered only after commit may result in cancellation and refund of that line under Section 2.2.

3. Web hosting — thirty (30) day money-back on first term

3.1 For a first-time purchase of an eligible shared hosting plan, you may cancel within thirty (30) days of the initial payment date and receive a refund of eligible hosting fees.

3.2 Only the first hosting term of a new hosting Service qualifies. Renewals, upgrades, downgrades, add-ons, and subsequent terms are not covered by the 30-day guarantee.

3.3 If a domain was purchased in the same Order, domain fees remain non-refundable and are deducted from any hosting refund (even if the domain appeared “free” or discounted in a promotion—the non-promotional domain cost is withheld as is common in the industry).

3.4 Dedicated or specialty plans, if offered later, may have a shorter guarantee window stated on the product page; the product page controls.

3.5 After day 30, hosting fees are non-refundable and unused time is not prorated unless mandatory law requires otherwise.

4. Email hosting

4.1 Standalone email plans follow the same 30-day first-term money-back approach as hosting unless the product page states a different window.

4.2 Mailbox add-ons sold with hosting follow the hosting plan’s refund rules unless separately stated.

5. SSL certificates

5.1 SSL refunds follow the issuing CA’s refund window and our upstream provider’s policy.

5.2 Once a certificate has been issued and validated, it is typically non-refundable.

5.3 If validation fails permanently for reasons caused by us (not by incomplete DNS/HTTP validation on your side), we will refund or replace at our option.

6. Add-ons, professional services, and credits

Setup fees, custom professional services, migration labour (unless covered by a written guarantee), and promotional credits are non-refundable except as required by law. Wallet/account credits purchased as credit may be refundable only as credit unless we agree otherwise in writing.

7. Cannot supply / delayed provisioning (Bangladesh digital commerce)

7.1 If, due to circumstances beyond our reasonable control or an inability to fulfil, we cannot supply a paid Service, we will notify you within forty-eight (48) hours of the relevant order/payment trigger by email and, where available, SMS, phone, or portal message.

7.2 We will initiate a full refund process promptly (target within seventy-two (72) hours of that notice) and complete return of funds to the original payment method within an outer limit of ten (10) days where Bangladesh Digital Commerce Operational Guidelines apply to the transaction—subject to bank and wallet processing times beyond our control.

7.3 If advance payment was taken and provisioning is delayed beyond the timelines in our Service Delivery Policy without a lawful or contractual justification, you may request a refund consistent with those guidelines and this Policy.

8. How refunds are calculated

Refund currency matches the charged currency. Eligible amounts exclude non-refundable lines and permitted fees. Tax is refunded when the underlying taxable supply is reversed, in accordance with tax rules.

9. Chargebacks and payment disputes

9.1 Contact us before filing a chargeback. We will work to resolve billing issues under this Policy.

9.2 If a chargeback is filed after Services were delivered in accordance with the Order, we may submit evidence to the payment network, suspend the Account, and seek recovery of fees and costs.

9.3 This Section does not limit legitimate consumer dispute rights under mandatory law.

10. Related policies and contact

Terms · Service Delivery · Complaints · Expired Domains
Email: [email protected]