Effective date: 19 September 2026
Last updated: 19 September 2026
Document version: 3.0

Operator: Next Shopper IT Solutions LLC (“NextShopper”, “Company”, “we”, “us”, or “our”)
Trading as: NextShopper · https://nextshopper.com.bd
Registered office: 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, United States
Customer contact: [email protected]

These policies form part of the binding contract between you and NextShopper when you create an account, place an order, pay an invoice, or use our Services. Browse all legal documents at /legal.

Complaints Policy

NextShopper is committed to fair, transparent handling of customer and consumer complaints about Orders, billing, provisioning, domains, hosting, email, SSL, privacy, refunds, and staff conduct.

This Policy implements expectations found in Bangladesh Digital Commerce Operational Guidelines: a visible complaint channel, record-keeping, a compliance contact, and timely responses.

1. How to file a complaint

Use any of the following:

1. Email [email protected] with subject “Complaint”
2. The contact form at /contact
3. A client portal support ticket (when logged in)

Please include: Account email; invoice or order number; domain or Service name; a clear timeline of what happened; the outcome you want; and supporting evidence (payment receipts, screenshots, email headers).

2. Compliance officer

Email [email protected] with subject “Compliance Officer”. This contact coordinates with consumer-protection bodies and other agencies when required.

3. Acknowledgement and resolution timelines

Step	Target timeline
Acknowledge complaint / substantive update	Within 72 hours
Notice if we cannot supply a paid Service	Within 48 hours of relevant order/payment trigger
Refund initiation when we cannot supply	Promptly after notice; complete to original method within applicable 10-day outer limit (Refund Policy)

Complex matters (registrar disputes, bank traces, security investigations) may need more time. We will explain why and the next steps.

4. Our process

4.1 We log the complaint with a reference. 4.2 We investigate Orders, invoices, provisioning logs, and relevant communications. 4.3 We reply with findings and a remedy where appropriate (fix, re-provision, refund, goodwill credit, upstream escalation, or explanation of why a remedy is not available). 4.4 We retain complaint records as needed for compliance and dispute handling.

5. Escalation for Bangladesh consumers

If you remain dissatisfied after our internal process, you may escalate under the Consumer Rights Protection Act, 2009 to the Department of National Consumer Rights Protection and/or use government e-commerce complaint mechanisms such as the Central Complaint Management System (CCMS) as published by authorities at the time (verify the current official URL).

6. Product reviews

Where review or rating features exist on our platforms: (a) staff and related parties must not post fake reviews; (b) genuine negative reviews will not be deleted merely for being negative; (c) we may remove unlawful, abusive, defamatory, or spam content.

7. Distinguishing abuse reports

Security and AUP abuse reports are handled under the Acceptable Use Policy and may involve accelerated suspension. Copyright notices follow the Copyright and Trademark Policy.

8. Contact

Next Shopper IT Solutions LLC · [email protected] · registered office address above · Legal hub: /legal