Why DNS records matter
DNS records tell the internet where your domain’s website, email, and other services live. In the NextShopper client portal you can add, review, and delete common record types (A, AAAA, CNAME, MX, TXT, and others shown in the form) from the domain DNS tab—provided your nameservers still point at NextShopper DNS.
This guide is written for customers who need to connect a site, mailbox, or verification string without guessing field names.
Who this guide is for
Domain owners who use NextShopper DNS; developers adding verification TXT records; anyone fixing broken email MX.
Before you start
- Sign in to the client portal.
- Open the domain under Domains.
- Confirm nameservers are NextShopper’s (if NS point elsewhere, edit records at that DNS host instead)—see change nameservers.
Step-by-step instructions
- Open the domain and select the DNS tab.
- Review existing records so you do not create duplicates that conflict (especially multiple MX sets).
- Choose Type (A, AAAA, CNAME, MX, TXT, etc.).
- Enter Name (host). Use
@or blank only if the UI accepts apex; otherwise follow the placeholder. - Enter Value (IP, hostname, or text). For MX, set Priority (lower numbers are tried first).
- Select Add record and wait for the success message.
- Allow time for DNS propagation—often minutes, sometimes longer depending on TTL and resolvers.
- To remove a record, select Delete and confirm. System-locked rows cannot be removed here.
What success looks like
- The new row appears in the DNS list.
- External checkers (or
dig) eventually show the same value. - Website or email behaves as intended after propagation.
Common problems and fixes
| Problem | What to try |
|---|---|
| Private/link-local IP rejected | Use a public IP from your hosting provider. |
| Record saved but site unchanged | Check NS location, clear DNS cache, wait for TTL. |
| Cannot delete a row | It may be marked system-locked—open a Technical ticket. |
| Email broke after TXT/MX edit | Restore prior MX from hosting/email docs; see required DNS for email. |
Frequently asked questions
What is the difference between Name and Value?
Name is the host label (www, mail, @). Value is the target IP, hostname, or text string.
Will editing DNS take my site offline?
Incorrect records can. Keep a copy of old values before changes.
Can I edit DNS if nameservers are at Cloudflare?
Not in this portal—edit at Cloudflare, or move NS back to NextShopper first.
Related guides
Still need help?
Open a portal ticket if you are signed in, or use Contact. Never email passwords or auth codes.