We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.
While changing the delivery address isn't possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on the delivery partner.
You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or the tracking link in the ‘My Order’ tab in ‘My Account’.
You can cancel your order within a specific timeframe that depends on your chosen delivery method:
After the above timeframe is up, you won’t be able to cancel it.
How do I cancel my order?
If this button is not available, it’s too late to cancel the order before it will be shipped. However, you can still cancel your entire order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) Click faq page or otherwise you can return any unwanted items for a refund once you've received your order – you’ll find more info on how to return an order here.
Please note: if you cancelled your order through ‘My Account’, we wouldn’t have charged you for it, but the funds may have been reserved by your payment provider. It may take up to 10 working days for the funds to become available again.
How do I cancel a gift voucher?
If you bought a gift voucher, you have 30 minutes to cancel it – just follow the instructions above.Please check faq
If you provided an incorrect email address, we’ll be happy to amend it for you – just get in touch with us here.
Received a voucher as a gift? You'll need to ask the person who purchased the gift voucher to get in touch with our Customer Care team.
What should I do if my item’s faulty?
If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty/Broken’ when selecting a reason for your return. Find out how to return an item to us here.
Unable to create a return or your item is in an unreturnable condition? Please get in touch with our Customer Care team here and provide a photo of the faulty item, we’ll be happy to help.
Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.
What should I do if my item’s incorrect?
If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return. Find out how to return something here.
Please note: some brands have non-BD sizes displayed on products, so to check if you received the right size, please have a look at our size guide.
We're sorry if there's an item missing from your order. Here’s what could’ve happened:
If you’ve received all your parcels and something you ordered is missing (including items sold by NEXTSHOPPER Brand Partners), please get in touch with our Customer Care team here within 30 days of your order being delivered.
Just one more thing...
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.
Returning an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, including rules about fair use. Please always check the product information section for the item you have ordered available on our website or app for details on whether the item is returnable, as sometimes this may vary depending on the product.
None of these rules affect your statutory rights. Nothing in this Returns Policy affects your statutory rights.
Returning from New Zealand?
You will have 28 calendar days from the date your order is delivered to you or made available for collection at your nominated store or collection point to return your item(s). You can return your unwanted items via the Create a Return section of your NEXTSHOPPER Account. You will be refunded to your original payment method. A returns charge is payable and will be deducted from the refunded amount (subject to exclusions).
Returning from Hong Kong or Singapore?
You have 28 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return an item to us for a refund. The refund will be issued to your original payment method. A returns charge is payable and will be deducted from the refunded amount (subject to exclusions).
Returning sale items from Hong Kong, New Zealand or Switzerland?
If you have purchased an item that was in the sale (that means it had a red-penned, reduced price) you'll need to create a return and request a refund for your item within 14 days of it being delivered to you or becoming available for collection. You then need to ensure that you return the item to us within a further 14 days. Provided that we receive your item within 28 days of it being delivered to you or becoming available for collection, we will issue a refund to your original payment method.
Returning from elsewhere?
You have 28 days from the moment your order's been delivered or made available for collection at your nominated store or collection point to return an item.
For all returns, we aim to refund you within 14 days of receiving the returned item.
If for some reason you are unable to return an item to us within the above timeframe, please get in touch - but we can't promise we will accept it, and any refunds may be made by way of a gift voucher.
After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Original Condition
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
Face + Body products if opened, used or protective seal is not intact.
Underwear if the hygiene seal is not intact or any labels have been broken.
Swimwear if the hygiene seal is not intact or any labels have been broken.
Pierced jewellery if the seal has been tampered with or is broken.
Face coverings if the seal has been tampered with or is broken.
It's fine to try an item on like you would in a shop, but please don't actually wear it don't wear it too long. If an item is returned to NEXTSHOPPER in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, NEXTSHOPPER won't be able to give you a refund. The item may be sent back to you and you may be asked to cover the delivery costs.
NEXTSHOPPER will inspect all returns. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached (e.g., shoes should be returned with the original shoe box).
Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Fair use
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal NEXTSHOPPER customer would order or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.
Want to exchange an item?
We don't offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order!
Returning a faulty or incorrect item?
Find out more info faqs page on faulty products.
Info on incorrect items can be found here faqs.
Need a new returns note or label?
Click here to choose your returns method and, if needed, print a new returns note or label.
Did you order an NEXTSHOPPER Brand Partner product?
For items sold by Brand Partners and shipped by NEXTSHOPPER, remember that you can follow our usual returns process. Find out more info about NEXTSHOPPER Brand Partners here. This does not apply to NEXTSHOPPER Marketplace.
Did you order from Marketplace?
If so, please contact the seller directly for return address and instructions.
Returning NXTSHOPPER Brand Partner items is easy!
If you purchased an item sold by an NXTSHOPPER Brand Partner and shipped by NXTSHOPPER.com.bd, all NXTSHOPPER returns options will apply to it as well. Find out more about how to create a return here. These items can be returned with any other NXTSHOPPER item. Returns of orders sold by NXTSHOPPER Brand Partner and shipped by NXTSHOPPER are subject to the NXTSHOPPER Returns Policy.
Please note, returns of items sold by an NXTSHOPPER Brand Partner are FREE. The returns fee (if there's any) will still apply to any other item sold on our site.
Returns can take up to 21 working days to be received and processed. Make sure you get proof of postage and keep hold of it, in case we need to see it later.
The basics
View your return options and costs here.
You have 28 days from the date you receive your order to return it for a refund.
For most European countries, it can take up to 15 calendar days for your order to reach the warehouse and be processed. If you live in Bulgaria, Greece, Malta, or Romania, it can take up to 21 calendar days.
If you received a returns note with your parcel, you’ll need to put it back with your return. If you need a new returns note, you can download it here.
All returns are subject to our original condition and Fair Use policies – check out our Returns Policy.
Once we've processed your return, your refund may take up to 10 working days to reach your account (this depends on your bank or payment provider) - read more about how refunds work here.
We don’t offer exchanges – all accepted returns will be refunded.
If you received a faulty or incorrect item, follow this link for more info.
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.
Placing your return
You can view all your returns options here – just select the country you’re returning from.
Returning something from Belgium, Czech Republic, or Portugal? If you're returning an item within 14 days of receiving your order or it being available for collection, returning through My Account is free. A charge of EUR 1.95 will be applied if you return an item after 14 days of you receiving it - this will be deducted from the total refund amount. Return charge exclusions apply, please see our Returns Policy for more info. You’ll no longer receive a paper returns slip with your order. Instead, you'll need to create a return through your Account. To do that, just go to ‘My Account’, open ‘My Orders’ tab, and then select the ‘Create Return’ button next to the order number you’re looking to return.
Returning from Switzerland? If you have purchased an item that was in the sale (that means it had a red-penned, reduced price) you'll need to create a return and request a refund for your item within 14 days of it being delivered to you or becoming available for collection. You then need to ensure that you return the item to us within a further 14 days. Provided that we receive your item within 28 days of it being delivered to you or becoming available for collection, we will issue a refund to your original payment method. You’ll also need to place your return through ‘My Account’!
If you're returning your items from Aland Islands, Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Moldova, Montenegro, Macedonia, Norway, Serbia, Svalbard, or Jan Mayen, you'll need to send your order back through your local post office - you can read more about it and download a new returns note here.
All other European customers need to use Rebound to return your items.
Returning from Finland, Croatia, Lithuania, or Latvia? When you're returning an item through our Rebound portal you may be subject to a returns charge. Returns charges will be deducted from the amount refunded to you. Please visit our Delivery & Returns page and select the country that you're returning from to check the cost of, and timeframes for, generating a return.
Packing your return
Your label will be emailed to you - simply print it out and attach it to the front of your parcel. It's worth checking your junk and spam if you're having trouble finding it. In some cases, a QR code return is available instead - you'll see if that is an option when choosing your drop-off point. If you select the QR code return option, we'll email you the QR code instead - don't forget to bring it to the drop-off point together with the parcel.
Please make sure all the items you’ve selected to return fit in one parcel.
You can also send us any opened or used NXTSHOPPER packaging that you’ve received with any recent orders. We know that not all local recycling facilities accept every type of plastic packaging.
Please make sure your parcel doesn't exceed your chosen carrier’s size limits (otherwise the carrier may not be able to accept it).
Make sure to keep your proof of postage as we may need to have a look at it later. If your local postal service doesn't offer proof of postage and you've created your returns label online, you can track your return using the tracking number generated by our returns portal.
Want to return separate orders in one parcel? If you're returning from Belgium, Czech Republic, Portugal, or Switzerland, and you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return in ‘My Account’, you’ll be shown any items that can be returned in the same parcel. If you're returning from somewhere else, items from multiple orders need to be returned in separate parcels.
Waiting for your refund
If you returned your order using a trackable returns method, you’ll be able to follow the progress of your parcel.
If you use the NXTSHOPPER app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.
After your return is received and processed at our warehouse, it may take up to 10 working days for your refund to reach your account depending on your bank/card issuer. If your refund is a voucher, it will be locked to your account ready for you to use. Read more about how refunds work here.
Just one more thing...
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NXTSHOPPER have no control over these sites and are not responsible for their content or availability.
The basics
Returns from are free and trackable.
You have 28 days from the date your order was delivered or made available for collection to return it.
We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below.
All returns are subject to our Original Condition and Fair Use policies – check out our Returns Policy.
It takes up to 15 calendar days for a returned parcel to reach our warehouse and be processed. Find more info on getting notifications here.
Refunds can take up to a further 10 working days to show on your account.
We don’t offer exchanges – all accepted returns will be refunded.
Placing your return
Create your return here and follow the instructions provided.
Select the items you’re returning and the reasons for return.
Choose which drop-off point you'd like to return from. You can find a list of your nearest drop-off points when creating your return.
Once you've chosen the drop-off point, we’ll send you a QR code to your registered email address.
Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure.
Take your parcel to your chosen drop off point and they’ll take care of the rest. Simply present the QR code at the chosen drop-off point when dropping off your return.
Want to book a collection instead?
If you’re unable to drop off your return yourself, you can arrange a collection service to pick up your parcel. Collection service is free and trackable, and all you’ll need to do is get your return booked, packed and ready for pick-up.
AnPost Collection
To create your return and book collection click here.
We’ll need to know the items you're returning and the reason for their return.
Select the date of your collection. Collections can be booked up to 2 days in advance, Monday to Friday (excluding Saturday, Sundays and Public Holidays).
No printer needed: we’ll send you a QR code after creating a return. Present the code to the courier and they will take care of the returns label when collecting your parcel.
AnPost will make only one collection attempt. If the Home Collection is unsuccessful, you'll need to register a new return.
Don't forget...
Keep hold of your proof of postage just in case we need to see it at a later date.
If you’re looking to return items from multiple orders, you’ll need to pack these separately and create separate returns for each parcel.
Just one more thing...
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NXTSHOPPER have no control over these sites and are not responsible for their content or availability.
The basics
Returning from Europe? Follow this link for more info.
For all other countries, read on:
In most cases, you have 28 days from the date your order was delivered or made available for collection to return it.
If you’re returning from Hong Kong or New Zealand, you only have 14 days to return sale items – make sure to check our Returns Policy for details!
If you received a returns note with your parcel, you’ll need to put it back with your return. If you need a new returns note, you can download it here.
All returns are subject to our original condition and Fair Use policies – check out our Returns Policy.
If you’re returning from New Zealand, your returned parcel should reach us within 15 working days. Returning from anywhere else? It usually takes up to 21 working day for a returned parcel to reach our warehouse and be processed.
Once we've processed your return, your refund may take up to 10 working days to reach your account (this depends on your bank or payment provider) - read more about how refunds work here.
We don’t offer exchanges – all accepted returns will be refunded.
If you received a faulty or incorrect itemhttps://nextshopper.com.bd/faqs, follow this link for more info.
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.
Placing your return
You can view all your returns options here – just select the country you’re returning from.
Please note: in most countries, we don’t offer free returns. In this case, you'll need to cover the postage as well as any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties.
If you have the option of creating your return through NEXTSHOPPER, in most cases you’ll receive a label you’ll need to print out and attach to your parcel. We recommend removing or covering your shipping label before attaching your returns label.
In some countries, you won’t need a label and will receive a QR code instead – if you received a QR code, make sure to take it with you when taking your return to the drop-off point.
Returning from Hong Kong, New Zealand or Singapore? You can place your return through ‘My Account’! Just go to your account, open ‘My Orders’ tab, and then select the ‘Create Return’ button next to the order number you’re looking to send back. Please note that there’s a small returns charge that will be deducted from your refund – check this page for most up-to-date returns options and charges.
Want to return with Skynet?
For some countries, it’s possible to place a fully trackable return with Skynet – to do that, please follow this link. You’ll see a list of all countries where this service is available.
Depending on the options offered in your country, you'll have the choice of having your parcel collected or dropping it off at a Skynet office.
The price of your return will depend on the weight of the parcel and on your available returns options.
You can select your returns option and fill out your order details. Once you've confirmed and paid, you'll be able to print out a new returns label to stick on the front of your parcel.
Packing your return
Please make sure all the items you’ve selected to return fit in one parcel.
You can also send us any opened or used NEXTSHOPPER packaging that you’ve received with any recent orders. We know that not all local recycling facilities accept every type of plastic packaging.
Depending on your chosen drop-off point, please make sure your parcel doesn't exceed your chosen carrier’s size limits (otherwise the carrier may not be able to accept it).
Make sure to keep your proof of postage as we may need to have a look at it later.
Want to return separate orders in one parcel? Please note, that is only available for returns from Hong Kong and New Zealand. If you’re returning from anywhere else, please place a separate return for each order.
Waiting for your refund
If you returned your order using a trackable returns method, you’ll be able to follow the progress of your parcel.
If you use the NEXTSHOPPER app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.
After your return is received and processed at our warehouse, it may take up to 10 working days for your refund to reach your account depending on your bank/card issuer. If your refund is a voucher, it will be locked to your account ready for you to use. Read more about how refunds work here.
Just one more thing...
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
The basics
It can take up to 21 working days* from the day after you dropped off your return for it to reach our warehouse and be processed (this depends on your carrier and the country you’re returning from). We’ll let you know once that’s done – you’ll receive an email with all the details about your refund. You can also set up push notifications in the NXTSHOPPER App to keep an eye on updates about your refunds – read more about push notifications here.
Paid with a credit/debit card?
After we process your refund, it may take up to 10 working days for the refund to reach your account – this depends on your bank or card issuer.
All refunds go to the original card used to pay for the order – we can’t refund you to a different card. If that card is no longer in use, the refund will still go back onto the account linked to your old card, providing that account is still open.
Paid with a gift voucher?
If you paid for your whole order with a gift voucher, then the refund will be credited to your NXTSHOPPER account ready for you to spend straight away.
If you paid with a combination of gift voucher and another payment method, we'll refund the alternative payment method first, and then the remaining amount will be credited to your NXTSHOPPER account ready for you to spend.
Your replacement gift voucher will have the same expiry date as your original gift voucher.
Paid using Klarna?
If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend you mark the item as returned in the Klarna portal.
If you have any questions about extending your invoice, please contact Klarna Customer Service. NXTSHOPPER isn't able to extend your invoice.
You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.
Paid using Afterpay?
You'll be sent an updated invoice within 24 hours after your return has been processed. If a refund is owed to you, a refund will be issued back to your original payment method. Please allow up to 10 working days for this money to show in your account.
Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep.
If you have parcels that have been shipped from multiple warehouses, you can follow our usual returns process and return them to the same location.
Contact Afterpay Customer Service here if you have any questions about or issues with your Afterpay invoice.
I've used a promo code
If you applied a promo code, please make sure you check the promo code’s Ts&Cs.
Most of our codes require you to either buy a specific number of items or spend a specific amount for the discount to apply. If you place an order using such a code and then return an item that makes your order no longer meet the conditions of the promo code, the amount you're refunded may be adjusted or no refund will be given.
An example of how a refund may be adjusted is below:
· Code - £20 off a minimum £100 spend
· Order total - £110
· Returned item cost - £30
As the return brings the total spend under the minimum spend of £100, the refund would be adjusted to reflect this and the discount of £20 removed. This would mean a refund of £10 would be issued.
Some promo codes will vary depending upon the products purchased and may apply a different discount to each item, e.g., '5% off item 1, 20% off item 2 and 50% off item 3', you'll see a breakdown of each discount at checkout and in your order confirmation email. If you need to make a return, you'll see this reflected in any refunds you may receive.
I think my refund is incorrect
There are a couple of things that may affect the amount you’re due.
If you used a promo code, check if your order still meets the conditions of the code without the items you’ve returned. See the above example of how your refund may be affected.
If you paid for delivery, this would only be refunded for cancelled orders under the Distance Selling Regulations or if the item was faulty.
If you still think your refund is incorrect, or if all the above timeframes have passed and you still haven’t received your refund, please get in touch with us and provide your proof of postage – we’ll be happy to help.
Just one more thing...
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NXTSHOPPER have no control over these sites and are not responsible for their content or availability.
Related FAQs
What is your Returns Policy?
How do I return something to you?
Can you tell me more about NXTSHOPPER Gift Vouchers?
At NEXTSHOPPER, we only stock genuine and authentic items that were bought directly from the brands we offer – we don't buy fakes, so you can be sure the item you've received is legit.
Can you tell me if an item will come back in stock?
We can’t guarantee if an item will come back in stock once it’s sold out, but you can choose to be notified if it does. Just select the size you’re looking for and then use the ‘Notify Me’ button - if the item becomes available in your selected size, we'll let you know. You’ll receive an email if you asked to be notified when using the NEXTSHOPPER website, and it’ll be a push notification if you used the NEXTSHOPPER App. If you’d like to know more about setting up your notifications, please follow this link.
How do I find the item I want?
Using the search bar at the top of the page, you can search through various styles and categories. Alternatively, browse each category using the ‘Men’ and ‘Women’ tabs at the top of the page.
We've also got a full list of the brands we stock for both Menswear and Womenswear that you can check to see if we've got your favourite. Chances are, we do - with over 50 brands available!
Using our NEXTSHOPPER App? Why not try our 'Style Match' function! Go to the search bar and tap the camera icon. From there, you can upload a picture from your photo library or take one there and then. This will instantly show you a range of similar items!
Using the power of past online behaviour, we can offer you items that you might like on the NEXTSHOPPER App.
This feature is only available on the NEXTSHOPPER App.
It acts as your very own personal stylist, suggesting the most inspirational products we think you'll love. We’ll show you:
NEXTSHOPPER.com also lists vintage products from various 3rd-party sellers. We categorise products as 'vintage' if they are 15 years old or older. Due to their age, vintage products may include general wear and tear, and any key imperfections will be included in the product description and/or images. Please note the returns policy for vintage products is at the brands' discretion.
We’re an exclusively online retailer and we sell directly to the public, which is why we don’t offer wholesale.
COLLUSION is brand offered exclusively at NEXTSHOPPER - keep an eye out for new products landing all the time.
All COLLUSION items are devised in partnership with their collaborators, using their insight and expertise to continually develop the brand. COLLUSION is all about collaboration, inclusivity, and a collection for everyone. Have a look at our COLLUSION Womenswear and Menswear collections!
We want fashion to be for everyone, no matter how you choose to dress. Our modest fashion edit is designed to be fashion-first and suitable for customers who choose modest dressing, with items for all occasions to give you the confidence to be whoever you want to be.
All items you'll find under the 'modest fashion edit' section are specifically designed to be worn without the need to layer - we've taken into account length, coverage, fit and transparency in all the designs.
Lots of products from NEXTSHOPPER can be styled modestly, and we'll refresh and update the edit constantly to reflect the newest trends. It's currently available in our main collection and NEXTSHOPPER Curve sizes but watch this space for a more extensive collection.
We have a selection of models representing the modest clothing edit, including modest dressers.
We have a responsibility to our customers, colleagues and supply partners to ensure that the items sold on NEXTSHOPPER.com are produced under acceptable conditions and in an ethical way.
This means that they must have been produced:
If you would like to know more about our work in this area, please contact us at [email protected].
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
For information on care instructions for our adhesive products, please see below.
Disclaimer:
24 hours before use always conduct a patch test, as this product may cause irritation to sensitive skin.
How to do a patch test
Apply a 1cm² piece of the adhesive tape to the skin for 30 mins. If any skin irritation occurs during this time remove the patch immediately. If any skin irritation occurs on the area within 24 hours of the patch test do not use the product.
Guidelines for wearing adhesive products post patch test
Do not apply over broken, burnt or damaged skin.
Before applying adhesive products or the patch test: clean skin, ensuring that you do not use any soaps with oils or moisturisers.
Ensure the skin is fully dry before applying the adhesive product.
Do not use any products on the skin near to the area where you will be applying the adhesive product.
Do not wear adhesive products for more than 4 hours.
Do not sunbathe whilst wearing the adhesive product
Be vigilant when wearing the adhesive product in warm conditions, the skin can overheat and on rare occasions moisture blisters under the adhesive can occur.
If any discomfort or skin irritation occurs whilst wearing the adhesive product remove the product immediately.
Removal of adhesive product
Remove adhesive product at a low angle, parallel to the skin, slowly while supporting the skin at the skin-tape line.
Related FAQs
Can you give me more information about your products?
Click here: https://nextshopper.com.bd/faqs
What is NEXTSHOPPER’ policy regarding Animal Derived Materials?
The NEXTSHOPPER Animal Derived Materials Policy applies to all products sold through any of NEXTSHOPPER's websites – whether they’re an NEXTSHOPPER brand like NEXTSHOPPER Design, or from one of our brand partners.
Our policy says that products must not be made from any of the following animal derived materials:
We allow some animal derived materials like alpaca, down, mohair, and cashmere to be used in some of our NEXTSHOPPER products, and some products from our brand partners. However, we only allow these materials to be used when they meet certain industry certifications that ensure a high standard of animal welfare.
Products (and all relevant components) on NEXTSHOPPER must not be tested on animals.
Find out more information about our Animal Derived Materials Policy here.
Is makeup sold at NEXTSHOPPER tested on animals?
We don’t think it’s acceptable for animals to suffer in the name of fashion or cosmetics.
Animal testing of cosmetic ingredients and finished products is banned in the EU. The ban was introduced in stages starting in 2009 for products and for certain tests on raw materials. There was a complete ban on all testing in 2013. Now, it's illegal to test any cosmetic product or ingredient for use in cosmetics on animals in the EU. As an online company, it's important to us that all our customers across the world can enjoy our diverse product range. Unfortunately, some countries still require animal testing to be carried out for cosmetics. This means some beauty brands sold through NEXTSHOPPER who also sell their products through other channels may still be testing on animals if required by local market regulations.
Do NEXTSHOPPER sell items made with fur?
We don't promote or sell fur from animals such as angora and rabbit. Animal products and synthetic materials made to look like animal products must be clearly labelled as faux on the product description and care label to avoid confusion.
All NEXTSHOPPER suppliers and brand partners using permitted animal-derived materials are required to provide information on the name of the species of animal used in their products (both common and scientific name) and the country of origin from where the animal was reared.
It’s been highlighted in the media that faux fur is being substituted with real fur by manufacturers as it can be cheaper than synthetic materials.
This is something we’re closely monitoring, and we conduct spot checks on products to check that faux fur is not being substituted with real fur.
Why have NEXTSHOPPER not banned leather or wool?
NEXTSHOPPER believe wool and leather can be sourced responsibly as a by-product of the meat industry. We support the adoption of the Responsible Wool Standard, Responsible Alpaca Standard, and Responsible Mohair Standard.
We require our suppliers to implement industry recognised best-practice standards to ensure animal welfare is safeguarded at all times.
Browsing NEXTSHOPPER and aren’t ready to buy something straight away? You're able to save items for later in your 'Saved Items' list: this way, everything you liked will be waiting for you in one convenient place.
To add an item to your 'Saved Items' list, simply log into your NEXTSHOPPER account and select the heart icon on each product page.
To view your ‘Saved Items list’, just select the heart icon at the top right-hand side on any page.
Once an item is added to the list, you'll be able to see if it has reduced in price or sold out. You'll even be able to see if the item is low in stock, so you can snap it up before it’s too late. You can have up to 500 items saved!
Remember, when you save an item for later, it'll be added to your ‘Saved Items’ list for 6 months. After 6 months, the item will be removed from the list.
Please note: if you're not logged into your account, the item will remain on your 'Saved Items' list for 60 days.
Saving an item for later does not reserve the item for you.
If you add an item to your shopping bag but don't go to checkout, the item will be automatically moved to your ‘Saved Items’ list.
Using our NEXTSHOPPER App? Boards allow you to categorise your favourite NEXTSHOPPER picks in your ‘Saved Items’ and make it easier than ever to curate an outfit for that next big RSVP! To add an item to a Board, just select the heart icon and tap 'Add to Board'. You can have up to 50 Boards!
Boards can only be created when saving items through the NEXTSHOPPER App, but don't worry - if you then decide to shop on the website, all your saved items will still show, just not in the Boards you’ve created.
Created the perfect birthday wish list or looking for a second opinion on your favourite holiday picks? Your Saved Item Boards can now be shared with others! Simply go to your ‘Saved Items’, select the Board you're looking to share, and tap the ‘Share link’ icon.
If you're sending the link to someone who lives in a different country, they'll only be able to see the items that are available in their browsing country.
Don't want someone you've shared the link with to be able to view your Board anymore? You'll need to delete the Board and start again.
Some do's
Some dont's
How do you recommend caring for shoes?
We never want to send you something that doesn't fit properly, so we have size guides available on most of our product pages to help you find the perfect fit – first time! Just use the 'Size Guide' button on each product page.
The size guide is specific for most brands and appears in different places depending on which device you are using to shop:
Want some help choosing the right size?
We’ve got you covered! Our Fit Assistant will help you with personalised recommendations on which size to select.
Fit Assistant is our handy size recommendation tool available on most product pages. Keep an eye out for the blue circle near the 'Size' drop down.
The tool will ask for information such as your height, age, and weight to help you choose the right size when you order and will also look at your order history. When you're logged in, you'll then see a size recommendation on some product pages, best matched to the information you've provided.
If you want to edit your details at any point, here’s how you do it:
Fit Assistant is powered by a third party called Fit Analytics. We and Fit Analytics consider the protection of your data very important and we always keep your data safe and secure. Read more about the NEXTSHOPPER Privacy Policy here and Fit Analytics' Privacy Policy here*.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
ou may have noticed the symbols on your boxes and bags that highlight how the packaging can be disposed of.
To help you understand what these symbols mean, you can view our handy guide in the attachments section.
NEXTSHOPPER Drops is your chance to get your hands on some unique, limited-edition products!
Whenever we have an exclusive item available, you’ll see it in the NEXTSHOPPER Drops section of the website. There will be a draw for a chance to purchase the item. You can then enter the draw, and if you’re selected, you’ll be offered to buy it – this way, everyone has a fair chance of getting the item.
*Please note: if you're using our NEXTSHOPPER app, you'll need to download the latest version to participate.
How do I buy an item from NEXTSHOPPER Drops?
To be in for a chance to purchase an exclusive product, just follow these steps:
You have a limited period of time to enter the draw -the deadline will be given on the product page. Please note, each customer can only enter once, so we recommend checking the brand’s size guide to make sure you’re in the draw for the correct size.
You’ll get an email within 4 working days of the draw’s completion date to let you know whether you were selected – and if you were, you’ll also see a link to buy the product. You’ll be given a set amount of time to purchase it, it'll be written in the email: just follow the link to add the item to your basket, then proceed to payment as always. FYI, promo codes can’t be applied to NEXTSHOPPER Drops items.
Can I return an NEXTSHOPPER Drops item?
Yes, you can return it for a refund as usual. Our regular Returns Policy applies.
UK Waste Electrical and Electronic Equipment (WEEE) Regulations.
Recycling electrical and electronic products - what you need to know. For NEXTSHOPPER customers, this means hair straighteners and watches.
What are NEXTSHOPPER.com.bd obligations according to the WEEE Directive?
As a distributor of EEE, NEXTSHOPPER.com must facilitate the take-back of household WEEE from UK consumers and has decided to fulfil its obligations in this area by joining the Government approved "Distributor Take-Back scheme" (DTS) set up by Valpak.
By joining the Valpak scheme NEXTSHOPPER.com is contributing to the establishment of a network of Designated Collection Facilities (DCF) where consumers may dispose of their WEEE free of charge for recycling and treatment in an ecologically sound manner. In this way NEXTSHOPPER.com can ensure that WEEE is disposed of by customers in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. As a consequence of our membership of the Valpak scheme NEXTSHOPPER.com will not accept returns of household WEEE itself and cannot accept WEEE returns for recycling, neither do we make arrangements for its collection.
How will I know whether the new products I buy can be recycled?
All new electrical and electronic products sold now carry a crossed out wheelie bin symbol to help you identify which products are recyclable. You do not have to have purchased new electrical and electronic equipment to be able to recycle your old equipment. Please help us to minimise the effect we all have on the environment by recycling your waste electrical and electronic products.
How does NEXTSHOPPER.com ensure safe disposal of my WEEE?
NEXTSHOPPER.com has decided to join the Distributor Take-Back scheme (DTS) commissioned by the British Retail Consortium. This scheme is run by Valpak who are officially approved by the Government. As part of this scheme we ask that you take your old piece of equipment to a designated collection facility (DCF) run by Valpak in your area. An online search facility to help you identify a DCF near you is available on the following website: www.recycle-more.co.uk
Are there any other ways of disposing of my old electronic equipment?
If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.
Remember, you can also take your old clothes to Oxfam to be recycled.
To provide our customers with a wider selection of products, we have partnered with some brands directly. On the product page, you'll see if an item is being sold by an NEXTSHOPPER Brand Partner in two ways:
If you want to track the progress of your order - follow this link for more info.
You can only place an order for an NEXTSHOPPER Brand Partner product if you are a consumer. We are unable to sell NEXTSHOPPER Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any NEXTSHOPPER Brand Partner orders).
Item prices may differ as our Brand Partners set the price for the items they sell through the NEXTSHOPPER site. These prices may not align with the NEXTSHOPPER prices for the same item.
The following applies to all items sold by NEXTSHOPPER Brand Partners – check our faq page to learn more about how deliveries work with our Brand Partners.
1. Track your order
Just go to 'My Orders', log in and select the order you'd like to track, then click the 'Track Order' button.
If the tracking doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon. Please allow until the estimated delivery date for your order to be delivered.
2. Check the estimated delivery date
You’ll find this date in your Order Confirmation email or by checking 'My Orders'.
Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
3. I'm still waiting for my order
Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!
If your order doesn’t arrive, please get in touch with our Customer Care team within 30 days of your estimated delivery date, and we’ll do our best to help you.
Just one more thing...
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Delivery options
We use a large network of delivery partners and a range of options to make sure our customers are receiving their orders when they expect them! Delivery partners are allocated based on the selected delivery method and the value of your order.
Check our faq to find out more about the delivery services we offer:
• Standard Delivery
• Next Day Delivery
• Nominated Day Delivery
• Evening Next Day
• Click & Collect
• NEXTSHOPPER Instant
Ordering to Channel Islands
Our Next Day Delivery service is only available to Isle of Wight postcodes.
If you place your order between 20:00 Friday and midnight Saturday it will arrive on Monday. If you place your order on Sunday it will arrive on Tuesday*.
Next Day Delivery is unavailable to all Guernsey and Jersey postcodes.
For orders to Jersey, we offer Standard Delivery and Standard Click & Collect.
NEXTSHOPPER customers can also choose to have their orders delivered to parcel lockers with Jersey Post which can be accessed any time of the day – all you need to do is register for a free parcel locker ID. Register and find out more about the parcel locker service here.
The Channel Islands are not part of the BD for VAT purposes, so orders going to the Channel Islands are treated as zero-rated exports. However, the total amount that you pay for your order will not change: we consider the costs of doing business across all of the markets we operate in, and price our products based on a variety of commercial market factors.
Tracking my Order
All BD delivery options are fully tracked and we'll email you a link to your tracking information once your parcel has left the warehouse. You’ll receive a confirmation message once your order has been delivered or is ready for pick-up.
Placed multiple orders within a few days of each other, all of them qualify for free delivery and are being shipped to the same delivery address? Your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.
Even if your items are coming from multiple warehouses, they'll all have the same order number. However, bear in mind that tracking numbers and delivery times may differ depending on where your items have been shipped from. You'll see an individual tracking link for each parcel in 'My Orders'.
FYI, if the status of your order is showing as 'It's Ordered', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than usual – don’t worry though, this shouldn’t affect your estimated delivery date.*
What happens on the day of delivery?
Please follow the tracking for your order to know exactly when to expect it. You’ll be sent email updates with all the changes. If you provide a valid mobile number on your NEXTSHOPPER account, our delivery partner will also send you SMS delivery notifications.
Someone needs to be in when your parcel is due to be delivered as we may need a signature. If our delivery partner is unable to deliver the order, they will usually try to deliver more than once or leave a calling card (or send you an email notification if your order is being delivered by EVRi) confirming whether they've left it with a neighbour or in a safe place. If it wasn't delivered, the calling card will tell you how to collect the order or reschedule the delivery.
Depending on your delivery method, you may be presented with some additional in-transit delivery options. These may include delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on who your order is sent with.
You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or using the tracking number and the delivery partner's website or app.
Things to know
• For your security, we’re unable to change the address your order is being sent to, so make sure you double-check the delivery address on the order confirmation page before placing it.
• If part of your order is shipped from NEXTSHOPPER EU or NEXTSHOPPER US, these items will be delivered by Standard Delivery only, and the arrival times for these items may vary from your NEXTSHOPPER BD items. The warehouse the item is shipped from is shown on the product and checkout pages, and you’ll see the correct estimated delivery dates at checkout. Your order number will be the same for all items regardless of where they are shipped from, meaning you'll be able to track all your parcels as normal.
• Items that are sold by NEXTSHOPPER Brand Partners may be delivered separately. Find our faq to find out more about how delivery works for items sold by NEXTSHOPPER Brand Partners here.
• During busy periods, some delivery options may not be available.
Just one more thing...
*We aim to meet our delivery promise, but delays and changes may happen – please see our F for more info.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
At just £4.50, our Standard Delivery service gives customers quick and efficient delivery that doesn’t break the bank – and if you’re spending over £40.00, delivery is FREE!
Remember: delivery times may vary depending on which warehouse your items are shipped from. Warehouse locations will be shown on the product page.
For the following postcodes, the standard delivery timeframe is 5 working days* (you’ll see the correct estimated delivery date at checkout):
BT, GY, HS, IM, JE, KW and ZE.
Orders being sent to the following postcodes may be delivered by an electric delivery van:
E1-E3, EC1-4, SE1, SE11, SW1, W1, WC1, WC2, E8, E9, E14, N1 and NW1.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
How does your UK Next Day Delivery service work?
For just £5.95, you can get your order delivered the very next day! And with an NEXTSHOPPER Premiersubscription, you’ll receive free Next Day Delivery* all year round for £9.95 when you spend a minimum of £15 (post-discount) – read more about NEXTSHOPPER Premier here.
If part of your order is shipped from NEXTSHOPPER EU or NEXTSHOPPER US, this part of your order will be delivered by Standard Delivery – you’ll see a message about this at the checkout.
Sometimes we may switch it off during busy periods – when that happens, choose ‘Fastest Delivery’ at the checkout as the quickest option.
Ordering to the Channel Islands?
Our Next Day Delivery service is unavailable to all Guernsey and Jersey postcodes.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Delivery is on a selected date*. You can choose a delivery day of your choice, up to 10 days in advance.
What are the basics?
Delivery is Monday to Sunday (excluding Public Holidays) and costs just £5.95. To receive free Nominated Day Delivery all year round for £9.95 when you spend a minimum of £15 (post-discount), why not check out our NEXTSHOPPER Premier subscription here.
For customers in Northern Ireland (BT postcode), Nominated Day Delivery is available for delivery days between Monday – Saturday.
For customers in the Channels Islands (GY & JE postcodes), Nominated Day Delivery is available for delivery days between Tuesday – Friday. Parcel Locker delivery is possible for Jersey (JE) postcodes.
Nominated Day Delivery is not available to a small number of postcodes:
AB31-56, BF (All), HS (All), IM (All), IV (All), KA27-28, KW (All), PA20-80, PH15-50, TR21-25, ZE (All).
What happens on the day of delivery?
Delivery is fully tracked, and delivery notifications via SMS and email are provided by our delivery partner.
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order through ‘My Account’.
Depending on your postcode, you’ll be presented with additional in-flight delivery options including:
A 1-hour delivery window (not for Northern Ireland or the Channel Islands)
Changing your delivery date
Requesting leave with neighbour or in a safe place
Requesting collection from a Pickup shop.
‘Follow My Parcel’ GPS tracking is provided, so you’ll know exactly when to expect your delivery.
A signature may be required on receipt. If you’re not available to take delivery of your parcel, our delivery partner will leave a calling card.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Our Evening Next Day Delivery service makes it easier than ever to be home in time to get your parcel!
Evening Next Day Delivery is not available to a small number of postcodes:
AB (all), BF (all), BT (all), CA18-CA28, DG (all), EX31-39, GY (all), HS (all), IM (all), IV (all), JE (all), KA14, KA27-28, KW (all), LA11-LA21, LL (all) PA20-80, PH5-9, PH15-26, PH30-PH50, PO30-41, SA35-48, SA61-66, SA73, SY19-25 TR21-25, ZE (all).
Please make sure someone’s available to accept and sign for the parcel. If the delivery fails, it will automatically be reattempted the following evening, and our delivery partner will leave a calling card (digital calling card via email if delivered by EVRi). After two failed delivery attempts, your order will be returned to NEXTSHOPPER.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Our Click & Collect service allows you to have your order delivered to a selected store, giving you the choice to collect your order at your convenience.
Choose between Standard and Next Day Delivery:
FYI, with NEXTSHOPPER Premier, you’ll receive free Next Day Delivery for a whole year for only £9.95 when you spend a minimum of £15 (post-discount). Sign up to NEXTSHOPPER Premier here.
We offer 5 different Click & Collect services, and you’ll be able to select your preferred store or collection point at checkout.
Royal Mail
ASDA ToYou
DPD Pickup
EVRi ParcelShop/Locker
InPost
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
Our NEXTSHOPPER Instant Delivery service is there for you when you want to get your order ASAP.
What are the basics?
NEXTSHOPPER Instant costs £7.95 (and is excluded from NEXTSHOPPER Premier).
NEXTSHOPPER Instant Evening Delivery: Place your order up until 12:00 noon (Monday-Sunday) for delivery on the same day between 6pm and 10pm*.
NEXTSHOPPER Instant AM: Place your order up until 9pm (Monday-Friday and Sunday) or up until 8pm (Saturday) for delivery the next morning* (until 12:00 noon).
Please note: this excludes bank holidays. Orders placed after the above delivery cut-off times may take an extra working day to arrive (your estimated delivery date will be shown at checkout).
NEXTSHOPPER Instant Delivery is unavailable to a small number of postcodes:
AB (all), BF (all), DD1-9, FK17-21, G83-90, GY (all), HS (all), IM (all), IV (all), JE (all), KA27-28, KW (all), KY6-8, KY10, KY14, KY16, PA20-38, PA41-49, PA60-78, PA80, PH (all), PO30-41, TR (all), ZE (all).
Additionally, NEXTSHOPPER Instant AM is unavailable to all postcodes in Scotland.
A signature will be required on delivery, so please make sure someone’s there to sign for the parcel. If the delivery is unsuccessful, the driver may contact you. The carrier will usually reattempt delivery on the following day between 6pm and 10pm. After the second unsuccessful delivery attempt, your order will be returned to NEXTSHOPPER.
Just one more thing…
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Yes! We can deliver to your permanent residential address or your place of employment – just make sure someone will be there to take receipt of the goods as the courier will deliver to the place, not the person. It’s also a good idea to add your company name to help the driver find your workplace easily.
Yes, we now offer delivery to BFPO addresses on our UK Check our faq pageStandard Delivery service.
To have your order delivered to a BFPO address, the delivery postcode will need to be in one of the following formats:
BF
HA4 6DQ
Your tracking will only update as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you’ll need to contact the BFPO for any further delivery updates.
No. We’re unable to deliver to PO Box addresses in the UK.
To provide our customers with a wider selection of products, we have partnered with some brands directly. On the product page, you’ll see if an item is being sold by an NEXTSHOPPER Brand Partner in the following way:
• Sold by ‘Brand Name’, Shipped by NEXTSHOPPER – means an item is being sold by an NEXTSHOPPER Brand Partner and shipped by NEXTSHOPPER. All delivery services we offer for all NEXTSHOPPER items will also be available for items sold by an NEXTSHOPPER Brand Partner and shipped by NEXTSHOPPER. You’ll see the available shipping methods for your item(s) at the checkout stage.
You can only place an order for an NEXTSHOPPER Brand Partner product if you are a consumer. We are unable to sell NEXTSHOPPER Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any NEXTSHOPPER Brand Partner orders).
Item prices may differ as our Brand Partners set the price for the items they sell through the NEXTSHOPPER site. These prices may not align with the NEXTSHOPPER prices for the same item.
We want to offer the best product range to all our customers, so some of the items you see might be stocked in different warehouses.
We have different warehouses in UK, Europe, and North America; you’ll see the warehouse information on the product page and at checkout, so you’ll know exactly where your items are coming from and when to expect them.
If some of your items are being shipped from another warehouse, usual delivery options (including Click & Collect) may not be available. You’ll see the available delivery methods at the checkout.
If some of your items are being shipped from another warehouse, you’ll see a separate tracking number in ‘My Account’ to follow the progress of your parcel.
Don’t worry, no matter which warehouse your items are coming from, there’ll be no additional customs or tax charges.
We’re sorry your order hasn’t made it to you. Please allow up to 10 calendar days for it to be delivered back to our warehouse and processed – we’ll send you an email once that’s done with the details about your refund.
Your order is likely to be sent back to NEXTSHOPPER for one of the following reasons:
• The parcel was refused.
• Our delivery partner was unable to access the address after several attempts.
• The delivery address was incomplete.
• The parcel was damaged in transit.
• The order was not collected from the pick-up point within the allocated timeframe of it being delivered.
If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible for our delivery partners.
Which payment methods do you accept?
You’ll find all the ways you can pay for your order with NEXTSHOPPER listed below. Want to find out more about one of them? The ‘Visit’ button underneath each payment method will take you straight to the payment provider’s website.
Please note: Some payment methods are subject to a soft credit check. Also, if you place an order that's shipped and sold by an NEXTSHOPPER Brand Partner you'll not be able to use American Express as a payment option.
Have a question about the NEXTSHOPPER Credit Card? Find more info here.
You can only pay in GBP when the UK flag is selected. If you're paying for your order using a bank account that operates in a different currency, your bank will convert the amount using their exchange rate or charge a transaction fee.
Please note: Gift vouchers can only be redeemed in the same currency they were purchased.
Online safety
We use one of the most secure online ordering systems on the market and are constantly researching and improving our software to make sure we offer the highest possible security at all times.
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website can’t be read if someone else intercepts it.
We’re also a senate member of IMRG, the leading industry body for global online retailing, which promotes the highest possible industry standards and best practices.
We’re committed to ensuring we keep our customers safe, so we may perform security checks on some orders. Part of our security checks may leave a soft footprint. Don’t worry, these checks won't affect your credit rating. If we're unable to validate your order, we may get in touch to ask for a little more information from you.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
We're currently offering a 10% discount to students in the UK, Ireland, US, Australia, France, Germany, Italy, Spain, Sweden, Denmark, The Netherlands, Austria, Belgium, Switzerland, Hong Kong, Singapore and New Zealand with an NEXTSHOPPER account.
The offer is valid for all students over the age of 16 in full-time or part-time education, including apprenticeships, high school, college and university.
How do I get my student discount?
To get your student discount, you need to validate your student status via SheerID.
Here's what you need to do:
If SheerID needs more information, you will be asked to upload a document confirming that you are studying or log in using your school’s single sign-on. It may take SheerID up to 48 working hours to validate it, and once it's accepted, you'll be sent your student code.
If you have already validated your student code but are having trouble using this at the checkout, please contact our Customer Care team with a screen shot of the error you're receiving when trying to apply your code.
Why are you using SheerID?
SheerID is a third-party student verification service that works with NEXTSHOPPER to ensure only students get assigned student discount codes. Don't worry, the validation process is very quick and simple, so you'll be able to start shopping in no time!
I need help with the validation
For any questions regarding the student validation process, please get in touch with the SheerID Support Team here.
UniDAYS, Student Beans, TOTUM and Apprentice extra
UniDAYS and Student Beans members can enter their unique code into the promo code or student code box at the checkout.
TOTUM (formerly NUS Extra) or Apprentice extra members can enter their unique code into the promo code or student code box at checkout. Please note that NUS Extra and TOTUM card numbers are no longer accepted online. Get your 10% discount code with TOTUM here and find out how the student discount offer works at NEXTSHOPPER. Apprentice extra members can find more information here.
Make sure to check our students Ts&Cs for more information, including any exclusions that may apply - just follow this link.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
Things to know:
Want to send a gift voucher straight to someone’s email address instead? Find out more about NEXTSHOPPER Gift Vouchers here.
Buying a gift card
Using a gift card
One4All cards
Student Choice gift cards
How do I buy an NEXTSHOPPER Gift Card?
You can find our gift cards in multiple retailers, including:
To save you a trip, NEXTSHOPPER gift cards can also be delivered to your door from multiple online gift card malls, including:
Your NEXTSHOPPER Gift Card will be activated at the store when you purchase it. If your card hasn’t been activated, you won’t be able to use it at checkout or lock it onto your account.
How do I use an NEXTSHOPPER Gift Card?
If you're shopping via the App, simply enter the 16-digit code into the ‘Gift Cards & Vouchers’ tab at checkout. You'll then be prompted to enter your 4-digit pin. To reveal your pin, gently and carefully scratch off the coating in the designated section of the card.
If you're not using the app, you’ll be prompted to add your gift card to your account before completing your order. Here’s how to do that:
You’ll need to enter the 16-digit code and 4-digit pin on the back of the card. Make sure you enter the 16-digit code that is on the gift card, rather than anything shown on the packaging.
As soon as you save it, your gift card will be locked for you to use for your next order. Once a gift card is locked to an account, it can’t be transferred.
If you have an One4All card that you’d like to spend on NEXTSHOPPER, you can use it just like a prepaid Visa debit card at checkout. For more info on One4All cards, follow this link.
How do I use my Student Choice card?
To spend your Student Choice Gift Card on NEXTSHOPPER, just follow these steps:
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
Things to know:
Buying a gift voucher
Using a gift voucher
Something’s wrong with my gift voucher
You can purchase a gift voucher here. Just decide who you want to send it to, how much you want to spend, and when you want the lucky person to get it (this can be up to three months in advance). Please note, it can take up to 24 hours for the voucher to be sent to the requested email address.
Changed your mind? You have 30 minutes to cancel your gift voucher – you’ll see a ‘Cancel/View’ button next to your order in ‘My Account’.
You can either use your gift voucher directly at checkout or save it in your account for later.
To pay for your order using a new gift voucher, select the ‘Promo/Student Code or Voucher’ tab and enter your 16-digit voucher code at the checkout page. The total amount will automatically be deducted from your order.
If you’d like to save the voucher for later, here’s how to do it:
Don’t forget to save your changes!
Please note: once the gift voucher has been added to your account, it can't be transferred to another account.
If the total of your order is above the value of the gift voucher, you’ll be able to cover the difference with one of the other available payment methods. If the gift voucher value is higher than the total of the order, the difference will stay in your account for later.
I have an issue with my gift voucher
Haven’t received the gift voucher? Please wait the full 24-hour timeframe and check the ‘Junk’ folder.
Please get in touch with our Customer Care team with the following details if the gift voucher still hasn’t been received after 24 hours, if it’s been accidentally sent to the wrong email address, or if you lost it:
VAT invoice
We’re only able to provide you with a VAT invoice if:
If your order meets the above requirements and you need a VAT invoice, please contact our Customer Care Team with your VAT number and the order number(s) and we’ll look into this for you.
If your VAT number is correct and we haven’t been able to validate it, please contact your tax administration as they may need to update your address.
Commercial invoice
If you need a Commercial invoice, simply get in touch with our Customer Care Team and we'll arrange for one to be sent to you.
We’re always running sales and special promotions on our website, so keep checking out the offers on our home page!
Sometimes, we offer something special on our social media pages, so give us a follow on TikTok, Facebook and Instagram. We may also send out discount codes in our newsletters.
Additionally, our discount codes can be sent to individuals and may be locked to those accounts only, as explained in the Ts&Cs.
If you’re a student, we have something special for you – follow this link for more info on student discounts.
You need to enter the code exactly as it was given to you and without any spaces. Type or copy and paste the code into the 'Promo/Student code' box:
Once you've entered the code, click on 'Apply Code' and it will add the code to your order. You’ll then see the promo value, and the total of your order will change to reflect the code.
You can only use one promo code per order, that includes any codes offering free delivery.
Please note: you can’t apply a code to an order after it’s placed, so make sure to do it at checkout!
All our promo codes have specific terms and conditions you have to meet to be able to apply them to your order - you can view them for each code separately.
Most of our codes require you to either buy a specific number of items or spend a specific amount for the discount to apply.
Some promo codes will vary depending upon the products purchased and the promo code may apply a different discount to each item, e.g., '5% off item 1, 20% off item 2 and 50% off item 3'. You'll see a breakdown of this at the checkout. If you need to make a return, you'll see this reflected in any refunds you may receive.
Please note: if you place an order using such a promo code and then return an item that makes your order no longer meet the conditions of this code, the amount you're refunded may be adjusted or no refund may be given.
As the terms and conditions of each code may be different, make sure you check them before using a code. Some codes may only be valid for certain items or only for purchases from specific people or countries, and the majority of codes will have an expiry date. If you've received the code in an email from ASOS, the code may also be locked to that email address. Make sure you're trying to apply the code using the ASOS account with the same email address as the one to which we sent the code.
You should be able to find the terms and conditions in the same place you found the code. Check out our Ts&Cs for more information.
Promo codes, including student discounts, can't be applied to any items sold by ASOS Brand Partners, or to delivery charges or purchases of gift vouchers.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.
1. Place your order again
If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.
2. Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following:
3. Next steps
If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.
Whereas, if you've received an error message, please contact our Customer Care team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.
What is the Refer a Friend programme?
Give and receive a reward when you refer a friend to NEXTSHOPPER.
When you refer a friend to NEXTSHOPPER they will receive a promo code on their first order. Once they’ve placed their first order, you’ll receive a promo code in return.
Customers in UK, Republic of Ireland and Saudi Arabia will be able to refer a friend by sharing a link via social media with their friends or by just passing on their name.
The referred friend needs to create an NEXTSHOPPER account and at checkout clicks on ‘Have you been referred by a friend?’ under the promo code box at checkout.
The referred friend simply enters the referrer's full name (and email address where needed) to get money off their order.
Once the friend has placed an order successfully, the existing NEXTSHOPPER customer will be sent a promo code to use on their next order.
Any new customer can be referred via the Refer a Friend programme.
As a referrer you have a limit of 5 successful referrals within a 24-hour period, or 25 referrals in the space of 1 year.
How do I sign up?
Please click here to sign up for Refer a Friend.
Changing details
Forgotten password
Linking social media accounts
Tech issues
Deleting your account
How do I change my details in my NEXTSHOPPER Account?
To make changes to your personal information:
If you've forgotten your password, it's really simple to get back into your account.
Can’t find the email? We recommend checking your spam or junk folder.
Creating a new NEXTSHOPPER Account? You can link your social media account to your NEXTSHOPPER one by registering with your Apple ID, Facebook or Google account. You’ll then be able to sign in to NEXTSHOPPER that way.
If you chose to hide your personal email address when registering with your Apple ID, Apple will generate an email address for you. To find out the generated email address, go to the Apple ID settings on your device or sign in to your Apple ID account page.
Already have an NEXTSHOPPER Account? You won’t be able to link a new social media account to your NEXTSHOPPER account.
Already registered using a social media account? You won't be able to log in using your email address. Please use the relevant social media icon on the login screen.
Getting an error message when trying to log in? If you registered with NEXTSHOPPER using your Google, Facebook, or Apple ID account, you'll have to log in using that same social media account. To do that, use the button for your chosen social media platform underneath the email field.
Want to unlink a social media account? Just use the ‘Disconnect’ button in the ‘Social Accounts’ tab. If you signed up to NEXTSHOPPER using a social media account, you'll be asked to create a password to log in to your NEXTSHOPPER account using the email address you confirmed when registering.
Remember: if you choose to unlink your social account, you won’t be able to then link a different one.
I’m having some technical difficulties with My Account
You must sign in to your account before you can shop with us or if you want to see or track your orders. Make sure you are using the same email address and password you registered with.
If you can't remember your password, follow the 'Forgotten password?' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
Please note: if you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
If you’re able to log into your account but can’t access pages such as ‘My Account’ and ‘My Orders’, you’ll need to check that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your ‘My Account’ pages.
Having issues with the NEXTSHOPPER site? Follow this link for some troubleshooting advice.
If you are using the App, please check out this page.
If after this you still can't sign in, contact our Customer Care team and provide as much info as you can about the issue, including screenshots of any error messages you received and descriptions of what you’ve done to try and fix the issue.
I want to delete my account with NEXTSHOPPER
Remember, you need to be registered with NEXTSHOPPER to be able to shop with us, and you won’t be able to reverse deleting an account.
If you’ve decided that you want to delete your account with us, here’s how to do it:
If you don’t have our App and want to delete your account, please get in touch with our Customer Care team and confirm at least two pieces of the following information:
Once you have confirmed this, we’ll be able proceed with deleting your account.
I am having issues with the NEXTSHOPPER website
Here’s a quick way to resolve most technical issues you may experience when shopping with NEXTSHOPPER:
If this hasn’t helped, please get in touch with our Customer Care team and send us:
Is there a problem with the mobile NEXTSHOPPER site?
If there’s an issue with loading the NEXTSHOPPER website on a mobile device, you’ll need to check that your device clock is accurate – for security reasons, if your device clock is fast, you won’t be able to access your My Account pages.
Most other technical issues can be solved by clearing your browser’s cache and cookie files – and don’t forget to accept our cookies!
Make sure that ‘Block all cookies’ function is disabled on your browser’s settings.
Check if JavaScript is enabled on your mobile browser’s settings.
Check that you don’t have any content blockers installed on your device.
Why are my items disappearing from my shopping bag?
If you’ve added something to your shopping bag, it will be reserved for 60 minutes. After 60 minutes it will be removed so other customers can buy it.
The item will automatically be moved into your ‘Saved Items’ so you can add it back to your bag if it’s still in stock.
If you find something has disappeared within 60 minutes, this may be because you’re using the back button on your browser to navigate. Instead, use the grey ‘Continue shopping’ button. You can also try refreshing the page.
Which websites belong to NEXTSHOPPER?
We are aware that there are some websites that try to imitate what we do. To make sure you are buying from NEXTSHOPPER, only purchase products from our official website, nextshopper.com.bd Please make sure to change the flag to match the country you’re shopping from!
Is NEXTSHOPPER Sample Sale part of NEXTSHOPPER?
We also have a new part of NEXTSHOPPER.com, NEXTSHOPPER Sample Sale! It’s our way of giving you the last chance to buy the fashion you love, at prices that don’t break the bank. Visit to know if there’s a new drop coming soon, and go to NEXTSHOPPER Sample Sale Help pages if you have any questions!
Does the NEXTSHOPPER TikTok Shop belong to NEXTSHOPPER?
Yes! We’ve launched a brand new NEXTSHOPPER TikTok shop where you can snag selected items directly on the TikTok app.
To get started, head to the NEXTSHOPPER TikTok account and select the shop icon, or buy items linked by your favourite TikTokers. For any questions, head to our TikTok Help pages in the TikTok app.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. NEXTSHOPPER have no control over these sites and are not responsible for their content or availability.
How do I subscribe to NEXTSHOPPER Notifications?
You’ll need to have an account with us to be able to subscribe to our regular updates.
If you already have an account, here’s how to make sure you’re getting all of our news through email or text:
1. Log in to ‘My Account’ and select ‘Contact Preferences’.
2. Tick the options you’re interested in and then use the ‘Confirm preferences’ button.
If you ever change your mind, just untick the options you no longer want to see and use the ‘Confirm preferences’ button again. Alternatively, you can click the ‘Unsubscribe’ button in one of our marketing emails.
Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.
Using our App? You can subscribe to push notifications on your device. Here’s how you do it:
1. Go to ‘My Account’ and select ‘Notifications’.
2. Tap on the toggle to turn on the notifications you want to receive on your device. If it’s toggled to the right, it’s on!
Why am I not receiving updates from NEXTSHOPPER?
If you’ve subscribed to our updates in the ‘Contact Preferences’ tab in your account and are still not getting any emails from us, here’s what you can do:
1. Check your junk mail.
Your email software may be marking our emails as junk mail. To stop this from happening, please add [email protected] to your email address book.
2. Check your notifications are switched on.
If you're shopping on the App, it's worth checking to see if you're opted into receiving push notifications from us.
To do this, simply go to 'My Account' and select 'Notifications'. Once there, you'll be able to opt-in to receiving stock notifications, delivery and returns updates, and discounts and new drops to your phone.
3. Check your email address.
Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.
If after this you're still having trouble, contact our Customer Care team with as much info about the issue as possible – we’ll be happy to help.
Why am I seeing ads on the order confirmation page?
We’ve partnered up with Rokt, a global leader in advertising technology, to provide you with exclusive offers from 300+ brands!
If you can see these personalised ads on the order confirmation page, this means you’ve opted into our ‘Targeting and Advertising’ cookies. Don’t worry, we’re not sharing your personal data – we share anonymised information about your activity across NEXTSHOPPER to present you with the most relevant advertisements.
If you want to opt out of these ads, you’ll need to contact Rokt directly. Just email [email protected] with the subject ‘Opt Out’. You’ll then receive an automated response, and your request should be actioned within the next 48 hours.
If you want to change your cookie preferences, please go to our NEXTSHOPPER Privacy Policy’s ‘Cookies’ section. At the bottom of the NEXTSHOPPER Cookie Notice page, you’ll see a section where you can manage your cookie preferences. When you click on it, a banner will pop up where you will be able to amend your cookie preferences – remember to select ‘allow selected only’ and save your choice.
Get in touch
Please put your Email and messages to contact us
